Ex999's Terms and Conditions —
Your Rights & Responsibilities

These Terms and Conditions ("Terms") constitute a legal agreement between you and the ex999 platform. By using our services through the ex999 website, mobile app, or any other channel, you are deemed to have automatically accepted these Terms.

Ex999 operates an international-standard online gaming platform for players in Bangladesh. Our goal is to provide a transparent, fair, and entertaining environment where every user feels safe and secure.

We reserve the right to amend these Terms and Conditions at any time. For significant changes, we will send a notice to your registered email address and display a clear announcement on the site. Continued use of the service after any changes have taken effect will be considered acceptance of the updated terms.

The following requirements must be met to open an account with ex999:

• You must be at least 18 years old.
• Online gaming must be legally permitted in the country where you reside.
• You must play on your own behalf and not for any professional or commercial purpose.
• Only one account per person is permitted.
• All information provided during registration must be truthful, accurate, and up to date.

During registration, you will need to provide your full name, date of birth, email address, and mobile number. ex999 may request additional documents at any time for identity verification — such as a National ID, passport, or driving license.

You are solely responsible for keeping your account secure. Do not share your username or password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

You must have a verified account to make deposits on ex999. We support a range of payment methods, including Bangladesh's popular mobile banking services — bKash, Nagad, and Rocket.

• Minimum deposit amount: BDT 100
• Maximum daily deposit limit: determined by your account tier.
• Deposits are generally credited to your account within 5–15 minutes.
• No additional fees are charged on deposits.
• The payment method and name used for deposits must match your registered account details.

Ex999 follows international AML/CFT policies to prevent money laundering and terrorist financing. Suspicious transactions will be investigated by our compliance team and reported to the relevant authorities where necessary.

To withdraw your winnings, please follow the process below. ex999 is committed to fast, hassle-free withdrawals.

• KYC verification must be completed before making a withdrawal.
• Minimum withdrawal: BDT 500
• Standard withdrawal processing time: 30 minutes to 24 hours.
• The payment method used for withdrawals must match the one used for deposits.
• Wagering requirements must be met before bonus funds can be withdrawn.

Large withdrawals (over BDT 50,000) may require additional verification and could take longer to process. This is done entirely for security purposes.

Ex999 regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

• Each bonus can only be claimed once, unless otherwise stated.
• Wagering requirements must be completed within 30 days of claiming the bonus.
• If the wagering requirements are not met, the bonus and any winnings derived from it will be forfeited.
• The wagering requirement for the welcome bonus is generally 30x (bonus + deposit).
• Restrictions may apply to wagering with bonus funds on certain games.
• Multiple bonus claims from the same household, device, or IP address are not permitted.

Ex999 reserves the right to modify, suspend, or cancel any bonus offer. To view the current list of promotions, Promotions Page Visit.

All games on ex999 are operated in accordance with international standards. The RTP (Return to Player) for each game is available in the game information section.

• All game outcomes are determined by an RNG (Random Number Generator).
• The RNG system is regularly audited by independent third parties.
• Live Casino games are operated via real-time video streaming.
• Betting limits are set by the individual rules of each game.
• Winnings obtained illegitimately due to a software error or technical fault will be voided.

If your internet connection drops during a game and a bet is already in progress, the final result will be determined based on the data recorded on ex999's servers.

The following activities are strictly prohibited on the ex999 platform:

• Any attempt at fraud, hacking, or system manipulation.
• Using multiple accounts to claim bonus benefits.
• Using gaming software or automated bots to play.
• Collusion or match-fixing against other players.
• Using the platform for money laundering or concealing the source of illegal funds.
• Threatening, harassing, or behaving inappropriately toward other users.
• Intentionally exploiting any bug or vulnerability in the platform.

Ex999 reserves the right to close or suspend any account without prior notice in the following circumstances:

• If clear evidence of a terms and conditions violation is found.
• Refusal to complete the identity verification (KYC) process.
• If suspicious or unusual transaction activity is detected.
• If evidence of false information provided during registration is found.
• To comply with directives from regulatory authorities.

You may close your account at any time. Any valid balance remaining in your account will be returned to your registered payment method. To close your account for responsible gaming reasons, Responsible Gaming View page.

Ex999 shall not be held liable for the following:

• Any losses or forfeited bets resulting from internet connectivity issues.
• Delays or failures caused by third-party payment providers.
• Unscheduled server maintenance or technical issues.
• Losses resulting from your own negligence or failure to protect your account information.
• Financial losses from gaming — gaming is a form of entertainment and carries the risk of losing money.

Ex999 may update these Terms and Conditions at any time. Depending on the nature of the changes, we will notify you in the following ways:

• Minor updates: the "Last Updated" date at the top of the page will be revised.
• Moderate changes: notification posted on the site and alert sent to your account.
• Major changes: advance notice sent to your registered email.

Continued use of the service after any changes takes effect will be considered acceptance of the updated terms. If you do not agree to the new terms, you may close your account at any time.

If you have a dispute or complaint, we ask that you first contact our support team directly. Most issues can be resolved quickly through direct communication.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex matters may take up to 14 business days to resolve.
• If you are not satisfied with ex999's decision, you may submit a complaint to an independent dispute resolution body.
• International gaming law applies to all disputes.

If you have any questions about these Terms and Conditions or need assistance, please contact us:

• Email: [email protected]
• Live Chat: available at the bottom-right corner of the site (24/7)
• Response time: typically within 1–3 hours

Our support team is available in Bengali and is always ready to assist you with any issue.